At BirdsSave, we are committed to ensuring your satisfaction with every purchase you make through our website. In the event that you are not entirely satisfied with your purchase, we have established a comprehensive return and refund policy to address your concerns and facilitate a hassle-free experience. 1. Returns We accept returns on eligible items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Additionally, the item must be accompanied by proof of purchase, such as an order confirmation or receipt. To initiate a return, please contact our customer service team at [email address/phone number] to obtain a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, please securely package the item and send it back to us using a trackable shipping method. Please note that the customer is responsible for return shipping costs unless the return is due to our error or a defective product. Upon receiving the returned item and verifying its condition, we will process your refund within [number of days] days. Refunds will be issued to the original form of payment used for the purchase. 2. Refunds Refunds are processed in accordance with the following conditions:

• If the return is initiated within 30 days of purchase and meets our return criteria, a full refund will be issued.
• If the return is initiated after 30 days of purchase or the item does not meet our return criteria, we reserve the right to deny the refund or issue a partial refund.
• Refunds will be processed for the purchase price of the item(s) returned, excluding any shipping fees or discounts applied at the time of purchase.
• Please note that it may take some time for the refunded amount to reflect in your account, depending on your financial institution’s processing times.

3. Exchanges Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item for a different size, color, or style, you will need to initiate a return and place a new order for the desired item. 4. Damaged or Defective Items In the rare event that you receive a damaged or defective item, please contact our customer service team immediately with details and photographic evidence of the issue. We will work swiftly to resolve the problem by either replacing the item or issuing a refund, as per your preference. 5. Non-Returnable Items Certain items are not eligible for return or refund, including:

• Items that have been used, washed, or altered in any way.
• Personalized or custom-made items.
• Gift cards.